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... Saves you money

Hotels-Stockholm.com: "BOOK NOW, PAY LATER". Our service is completely free.
Most other online agents will make you pay upfront and put a mark up on the price they get from the hotel. If booking with Hotels-Stockholm.com, you pay at the hotel, never to us!

... Easy to cancel

Hotels-Stockholm.com never charge you cancellation fees. Remember, our service is completely free.
It is usual to pay an administration fee with other agents, but then how can the service be free? With Hotels-Stockholm.com you never pay this fee.

... And the small print

Cancellation policy
* This is usually '2-days prior to arrival' unless other specified. I.e. for a booking arriving on '3rd' of the month, the latest you can cancel, free of charge, is on 1st of the month.
* Late cancellations or non-arrivals are charged 100% of 1st night, all rooms, to the guarantee provided.
* Please check your email for the procedure to cancel. Hotels-Stockholm.com accepts no responsibility for cancellation charges.

* Note. Please refer to the policy of each individual hotel, shown in your confirmation and in the terms & conditions at the final stage of booking. The hotel reserves the right to change this policy at any time - i.e. for group bookings - and you will be contacted in writing in such a case.

Accuracy/complaints
We do everything in our power to ensure that all information contained on this site is accurate and up-to-date. In the event of errors or omissions, or complaints at the property, Hotels-Stockholm.com cannot be held responsible. Your use of this site indicates that you accept this limitation on responsibility. Hotels-Stockholm.com are contactable 7 days a week to assist in the event of dissatisfaction during a stay.
We welcome news of any errors that you might find on our site pages. Please contact the webmaster on webmaster@hotels-stockholm.com. For complaints please contact through the 'customer care' section of the website.

Reservations
Reservations are not fully confirmed until you receive written, or verbal, communication from Hotels-Stockholm.com, with a Hotels-Stockholm.com booking reference. It is the hotel's and guest's responsibility to ensure all details are correct. Any errors must be notified to Hotels-Stockholm.com immediately.

Credit cards
Credit card details are held in the strictest confidence and are never issued to another party, other than the hotel to which you have reserved. This card is used to guarantee your reservation and will not be charged by the hotel prior to arrival, only authorised for authenticity.

Disputes
Any dispute or claim against Hotels-Stockholm.com shall be governed by English law and is subject to the exclusive jurisdiction of English courts.
To follow a correct complaints procedure, any dissatisfaction of the property reserved must be communicated to us during a stay. We cannot assist in any dispute for complaints that are advised only upon return.


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